Booking Terms

1. Quote requests, payment, and confirmations

Submitting a website form, email, telephone request, or WhatsApp message does not by itself confirm transportation. Eligible trips with an instant fare may continue to secure Stripe Checkout. Successful payment does not guarantee vehicle availability; a reservation is confirmed only after Gate & Mile reviews the trip and sends written confirmation. If Gate & Mile cannot accept a paid trip, the payment will be refunded to the original payment method.

2. Cancellations, no-shows, and refunds

• Airport and point-to-point: 4 or more hours before pickup: no charge; 1–4 hours: 50% of the confirmed fare; under 1 hour or no-show: 100% of the confirmed fare.
• Hourly and corporate: 24 or more hours before pickup: no charge; 4–24 hours: 50% of the quoted minimum; under 4 hours or no-show: 100% of the quoted minimum.
• Wedding and event reservations: event-specific deposit or cancellation terms are stated in writing before confirmation. If no separate terms are provided, the hourly schedule applies.

To avoid a no-show charge, contact Gate & Mile immediately if you cannot locate the chauffeur. A ride is treated as a no-show only after the applicable complimentary waiting period expires and at least two contact attempts have been made using the phone number supplied with the reservation. Eligible refunds are returned to the original payment method, normally within 5–10 business days.

3. Waiting time and flight delays

Non-airport pickups include 15 complimentary minutes. Domestic airport arrivals include 30 complimentary minutes and international arrivals include 60 complimentary minutes, measured from the flight's actual arrival time when a valid flight number is provided. Additional waiting is $12.50 per started 15-minute period. Gate & Mile monitors the flight information provided with the reservation; airline delays adjust the pickup plan without a rebooking charge. Customers must contact Gate & Mile promptly if flight information changes or a flight is cancelled.

4. Airport pickup

For curbside pickup, collect luggage and contact Gate & Mile with the terminal pillar number or other requested pickup detail. Pre-arranged meet-and-greet service is available for an additional $40. Airport fees are included in the confirmed rate and gratuity is optional.

5. Hourly service and itinerary changes

Mercedes-Benz S580, Chevrolet Suburban, GMC Yukon Denali, and Cadillac Escalade hourly service has a three-hour minimum. Known stops should be listed in travel order. Added stops, extra waiting, route changes, parking, tolls, or approved itinerary revisions may require a revised final amount. The customer is responsible for reviewing the confirmed schedule.

6. Vehicle, passenger, and luggage information

Vehicle categories are confirmed subject to availability. Passenger and luggage capacities are planning estimates and may vary by bag size. The customer must disclose oversized luggage, child-seat needs, mobility requirements, or special items before confirmation so a suitable vehicle can be assigned.

7. Contact and acceptance

Questions, changes, or cancellations should be sent to reservations@gateandmile.com or handled by calling (626) 898-6999. The time Gate & Mile receives the request determines the applicable cancellation window. By approving a written confirmation or using the confirmed transportation service, the customer acknowledges these Booking Terms.